Frequently Asked Questions
Hiring candle holders & lanterns
1. Prices are without candles, please advise if you would like a quote with candles.
2. Holders & lanterns must be returned without any wax.
3. LED battery operated candles can only be used in some of the lanterns, please take note of each individual hire policy on their page.
What is the hire period?
Our standard hire period is for 48 hours and commences at pick-up. If you require items longer, please discuss with us. If items are delivered, this time may change due to venue pick-up requirements and may reduce to overnight.
A $20 per day late return fee may be charged at the discretion of the Owner if items are not returned or the Owner contacted. A last-minute pick-up fee will be charged and must be paid for immediately if the Client is unable to return the items hired.
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By payment of the deposit outlined on your quote, you are agreeing to these terms.
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Do the items come with accessories?
Unless the item states that it comes with additions, the hire is for the item only - accessories are not included.
Do I have to pay a bond to hire items?
Yes, a bond is required for all booking of hire items. The amount is determined on what items and the quantity being hired.
Bond Returned: Your bond will be returned from the method of the original payment method up to 15 days after items are returned. The full amount of bond will be returned if there are no damages to all items or any missing or broken. You would be liable for all damages or if cleaning of items is required, an invoice would be quoted accordingly to cater to damages, loses or extra cleaning caused. Damaged, missing or broken items will be charged the full replacement amount.
By payment of the deposit outlined on your quote, you are agreeing to these terms.
Do you require a deposit?
We require a non-refundable 50% deposit of your quote to confirm your order. By payment of the deposit outlined on your quote, you are agreeing to these terms.
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Full payment to be received by the time frame outline on your quote or invoice, you can pay via bank transfer.
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Delivery or pick-up cannot be completed without receipt of full payment.
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If you have last minute requests or changes to your invoice, it’s no problem, we’ll do our best to get you what you need to make your event memorable and stress-free! Please note that any changes must be equal or above your deposit amount.
How much does it all cost?
Our décor items are priced individually, giving you the opportunity to choose as many or as few as you’d like.
Do you sell your items?
We mainly hire our items, however, on the occasion some items can be sold. Please let us know what you are after, and we will let you know.
Are they all hire items and what does that mean?
Each item is a hire item unless otherwise state. Hire items have been hired multiple times, therefore, each item is not 100% new without being used. We do everything we can to keep our items in the best possible condition, but some wear and tear will be on the items from multiple uses. If an item has significantly noticeable wear and tear, it will be noted on the individual product. We aim to be as honest and open as possible with our items.
Can I view your inventory in person?
Yes, we would love to see you. We are a small business and running from our home, but we would still love to show you our items.
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I am looking for a specific item, but I do not see it in your inventory. Can you find it for me?
Yes! We LOVE to hunt down needed items and add to our inventory! Just e-mail us a photo or description of what you are looking for. If it is an item, we are interested in adding to our inventory, there is no charge for your custom search (other than the regular rental fee)!
How does your design & printing work?
If you provide the information for your event, we will give you samples to choose from until you are satisfied with a style that suits you. The information on the samples will be generic until a payment has been made to secure your booking.
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All printing information is required two weeks prior to your event.
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Any changes within the two weeks prior to your event will incur a fee.